Privacy Policy

This Privacy Policy explains how AiServe and its operating company collect, use, protect, and manage personal and business data when you interact with our website, WhatsApp AI assistants, dashboards, and management systems.

1. Information We Collect

• Business information: company name, industry, staff structure, outlet data, operational reports.
• Contact details: name, phone number, email, WhatsApp conversations.
• Operational data submitted through AI forms: sales, costs, stock, performance reports.
• Technical logs: browser, device, and usage analytics for system improvement.

2. How We Use the Information

• To provide AI customer service and management dashboard services.
• To generate business intelligence, KPI tracking, and reporting.
• To improve workflow automation and operational efficiency.
• To communicate with you regarding support, onboarding, and system updates.

3. Data Protection & Security

AiServe implements strict data protection measures, including server security, access control, and encrypted communication. Only authorized personnel and AI systems are permitted to process your data.

4. PDPA Compliance (Malaysia)

AiServe operates in compliance with the Personal Data Protection Act (PDPA) of Malaysia. Your data is processed solely for legitimate business and operational purposes.

5. Data Sharing

We do NOT sell your data. Data may only be shared with trusted system partners strictly for service delivery (hosting, messaging APIs, analytics) under confidentiality obligations.

6. Data Retention

Your data is retained only as long as required for operational, reporting, and legal purposes. You may request deletion at any time.

7. Your Rights

• Request access to your data
• Request correction or deletion
• Withdraw consent at any time

8. Contact Us

If you have any questions regarding this policy or your data, please contact us at:
slvgroup@slvgroup.com.my

SLV GROUP SDN. BHD.